A Grievance Redressal Cell, is in place, to look into the grievances of Students and Employees of the College. It consists of the Principal, Dean-Operations and Senior Professors. Grievances which are brought to the notice, of the concerned, are addressed suitably. If necessary, the issues will be escalated to the Management.
The GRC shall meet at least once in each semester or as and when necessary.
The College has the following Mechanism for Grievance Redressal.
i. Mechanisms for Redressal of General Grievances
1. The Students express their grievances, if any, in Virtual [Online], Mode through the College Website or submit a written complaint through their designated Mentors. Also, a Complaint/ Suggestion Box, secured with a lock, is placed near the Reception where any Stakeholder can deposit the Complaint. The Complaint Box is checked on the previous day of the Heads of the Department (Normally first Wednesday of every month), by the Personnel of the Office of the Principal.
2. The Grievance Redressal Cell shall take appropriate Action on the complaint.
3. After Investigation and/or Enquiry, the Committee resolves the issue impartially and confidentially. In some rare cases, it may escalate the issue to the Management for advisory and decision.
ii. Mechanisms for Redressal of Grievances connected to the University
1. If a Student is not satisfied with Awarded Marks/Grades in the University Examination, he/she can apply:
a. On-line, for revaluation of his/her Answer Script after paying the prescribed fee.
b. The Student can, also, apply for a Photocopy of his/her Answer Script. The Photocopy will be mailed to the E-Mail Address, provided by the Student.
c. If the Results, post-revaluation are not satisfying, then the aggrieved Students can apply, challenging the Revaluation.
challenging the Revaluation.
Examination-Coordinator of the respective Department will assist the Students in getting their Grievances for these options.
2. For problems such as Printing Errors in Grade Cards, issued by the University, Complaints are forwarded by the College Office, to the University, for correction.
iii. Mechanism for Redressal of Grievances with reference to Evaluation at College Level
1. After each Internal Assessment Examination, evaluated Answer Books are shown to the Students by the Course Faculty. The Scheme of Evaluation and the expected answers are, also explained to them. If there are any discrepancies, in the Script-valuation, then they will be resolved by the Course Faculty immediately. The Performance in the Internal Evaluations and the Attendance Details are announced and also communicated to the Parents. This ensures transparency in Evaluation.
2. Mentors conduct Regular Meetings with their Students and help them to resolve grievances including personal ones. In case of necessity, the issues will be escalated to the Head of the Department or Principal.
3. Mass Grievances associated with Teaching-learning Process and Evaluation will be addressed by the Head of Department or escalated to the Principal for resolution.
iv. Mechanism for Redressal of Ragging Cases
The Institution has an Anti-Ragging Committee which includes a Police Officer not below the rank of a Sub Inspector, apart from Other Members from the College.
1. If an instance of Ragging is reported, then the Anti-Ragging Committee (ARC) Members shall immediately arrange for summoning the Complainant and/or the Victim.
2. A Written Complaint shall be collected from the Victim describing the incident with full details, including but not limited to date, time and place of commission.
3. A Hearing shall be held by the Anti-Ragging Committee (ARC) and further action is decided post deliberations at the Enquiry,
4. In case of Serious incidences, action will be initiated as per the Guidelines of the Regulatory Bodies
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